Frequently Asked Questions

What’s the difference between a custom home and a project home?

A custom home is fully tailored to your unique needs, site, and lifestyle—designed and built just for you. This contrasts with project-home builders who offer pre-set designs with limited flexibility.

Can I build on land I already own?

Absolutely. We regularly build bespoke homes on client-owned lots, including challenging or sloping sites—enhancing, not limiting, your build options.

Do you offer standard plans or only fully custom designs?

While our focus is on one-of-a-kind home design, we do offer initial concepts and floorplan ideas to help you get started—fully adaptable to your preferences and site 

How long does the process take?

Typically, the design phase can take several months—depending on selections, approvals, and land conditions. The construction phase usually spans around 3–6 months, tailored to project scope.

Can I visit the site during construction?

Yes, absolutely. We welcome guided site visits by appointment so you can see your home taking shape—under safe, managed supervision.

What insurance and warranty coverage do you provide?

All builds include QBCC-mandated home warranty insurance, plus public liability and construction liability. We also offer a structural warranty (e.g., 6 years) and a 12-month maintenance/warranty period—your investment is protected.

How do you stay within budget?

Our process includes a comprehensive quote based on specified finishes and site considerations, with clear notes on provisional sums and allowances for site works—transparency at every step.

Who will manage my project?

You’ll receive director-led attention from Brett Ward, with consistent involvement on-site by our supervisor (Jamie Ward) and a dedicated project manager coordinating subcontractors and updates.

Can I review the contract with my lawyer?

Yes. We encourage you to have your contract reviewed by your legal advisor—our contracts are transparent and designed to protect both parties.

What if unexpected site issues arise?

We identify site conditions early (through soil tests, surveys) and any variations or additional scope will be clearly itemised—no surprises, just clarity and respectful collaboration.

Are your homes energy-efficient and cyclone-ready?

Yes. We meet or exceed current energy-rating standards, including NCC 7-star requirements in Queensland, and can engineer builds to local wind and cyclone ratings as needed.

What types of homes can you build?

From modern coastal retreats to sloping blocks, waterfront estates, knock-down rebuilds, and multi-generational family homes—you name it, we build it.

How do you select your trades and suppliers?

We maintain long-term relationships with only top-tier, licensed tradespeople and premium suppliers—ensuring consistent quality, reliability, and exquisite craftsmanship.

What support is available after handover?

Once your keys are handed over, we remain at your service. Our 12-month maintenance period, plus ongoing customer care from Brett and Kirsty, ensures complete peace of mind.

How do I get started?

Begin with a no-obligation consultation—share your vision, site details, and budget. We’ll guide you through next steps: design, approvals, quoting, scheduling, and build.